Curious what you might receive from us during your time with us? Check out the table below!
All platform users receive email notifications to the email associated with their account based on event triggers. Admins can also integrate with Slack from their settings in the Admin Hub to send specific types of notifications to their learners, and manually trigger certain notifications to their learners from the Team List in the Admin Hub.
Email notifications are sent from "LifeLabs Team (learn@lifelabslearning.com)".
| Content | Notification triggers | Notification Preview | Recipient | Category | Where does CTA direct the user? | Can be sent via Slack? |
| Welcome to LifeLabs | A learner is added by an Admin. This notification is sent to learners added manually or via HRIS sync. Learners added by Sponsor Admins and/or LL Admins will receive this notification. | Email preview | Learner | Onboarding | Events page for all upcoming events | ❌ |
| Admin Account Created | Your LifeLabs Learning Platform account has been created. | Email preview | Sponsor Admin | Onboarding | Set password page | ❌ |
| Admin Invite | An Admin is added to the account by another Admin | Email preview | Sponsor Admin | Onboarding | Set password page | ❌ |
| Email Changed | Admin changes their own email OR Admin changes a learner’s email Learners cannot change their own email. | Email preview | Sponsor Admin | Account management | N/A | ❌ |
| Password Reset | Non-SSO Sponsor Admin clicks "reset password" on login screen | Email preview | Sponsor Admin | Account management | Reset password page | ❌ |
| Self-Registration Confirmation | A learner self-registers for an upcoming event If a learner unregisters for the event, they do not receive a notification, and the event on their calendar is not impacted. Learners will have to remove the calendar event manually. | Email preview | Learner | Events | Event Details page for registered event | ✅ |
New Required Event Invite from Admin & Prompt for Learner to RSVP [NEW starting 5/12/25] | An Admin invites the learner to an upcoming event AND sets attendance as 'required' New assigned event notifications are sent in batches every ~10 mins to reduce email spam for learners IF multiple events are assigned in a short time period. This email is triggered if a Sponsor Admin or LL Admin registers a learner for any upcoming event (both discoverable and undiscoverable events). If a sponsor admin unregisters a learner for an event, the learner will not receive a notification, and the event on their calendar is not impacted. Learners will have to remove the calendar event manually | Email preview | Learner | Events | Event Details page for registered event | ✅ |
New Optional Event Invite from Admin & Prompt for Learner to RSVP [NEW starting 5/12/25] | An Admin invites the learner to an upcoming event AND sets attendance as 'optional' New assigned event notifications are sent in batches every ~10 mins to reduce email spam for learners when multiple events are assigned. This email is triggered if a Sponsor Admin or LL Admin registers a learner for any upcoming event (both discoverable and undiscoverable events). If a sponsor admin unregisters a learner for an event, the learner will not receive a notification, and the event on their calendar is not impacted. Learners will have to remove the calendar event manually. | Email preview | Learner | Events | Event Details page for registered event | ✅ |
| Invite Accepted/Confirmed Registration Confirmation [NEW starting 5/12/25] | A learner accepts/confirms an event invite from their admin. If a learner was invited to an event, they will only receive this email after they click "Confirm" or "Accept" in the New [Required/Optional] Event Invite email. See below for details. If a learner unregisters for the event, they do not receive a notification, and the event on their calendar is not impacted. Learners will have to remove the calendar event manually. | Email preview | Learner | Events | Event Details page for registered event | ✅ |
| New Required Event Assigned By Tenant Admin [To be stood down on 5/12/25] | An Admin registers the learner for an upcoming event New assigned event notifications are sent in batches every ~4 hours to reduce email spam for learners when multiple events are assigned. | Email preview | Learner | Events | Event Details page for registered event | ✅ |
| Nudge Learner to RSVP to Event Invite | A learner has not responded to an event invite within 7 days of receiving the invite AND the event is scheduled for at least 8 days after the invite was sent. This email is sent at 7am ET one week after the initial invite was sent. E.g., If the invite was sent on 6/1, then the reminder will be sent on 6/8. | Email preview: Required invite Email preview: Optional invite | Learner | Events | Event Details page | ❌ |
| Your Event Is About To Start | 30 minutes before an event that a learner is registered for New assigned event notifications are sent in batches every ~4 hours to reduce email spam for learners when multiple events are assigned. | Email preview | Learner | Events | Event Details page for registered event | ✅ |
| Please Provide Feedback | 1 hour has passed since the end of an event a learner attended This notification is only sent if the learner has not completely filled out the feedback form. | Email preview | Learner | Events | Feedback form If applicable, the system lands user where they last left off on survey. | ✅ |
| Event Canceled | LifeLabs Learning cancels an event that a learner is registered for This notification is sent for all events the learner registered for, events the learner was assigned by their admin, and both in-person and virtual events. Functional note: the learner's calendar is not impacted. If an event is cancelled, the learner will need to remove the event from their own calendar. | Email preview | Learner & Sponsor Admin | Events | Learner: Learner Dashboard Admin: Admin Dashboard | ✅ |
| Event Details Have Changed | LifeLabs changes the event time/timezone, length and/or location of an event where the learner is registered. Functional note: the learner's calendar updates automatically with the new details. This email is ONLY sent to registered learners, which includes self registered learners & learners who have accepted/confirmed an event invite from their sponsor. Learners who do not respond or decline an event invite from their sponsor will not receive this email. | Email preview | Learner | Events | Event Details page for impacted event | ✅ |
| New Assigned Course/Resource (“Module”) | Admin assigns learner to a course/resource ("module") | Email preview | Learner | Course & Resources | Learner Dashboard | ✅ |
| Admin Triggered Reminder | Admin triggers reminder email to a specific learner from the Team List in the Admin Hub | Email preview | Learner | Course & Resources | Learner Dashboard | ✅ |
| Admin Triggered Test | Admin triggers a test notification to a specific learner from the Team List in the Admin Hub | Email preview | Learner | Course & Resources | Learner Dashboard | ✅ |
| Automated Outstanding Training Reminder | Sponsor Admin enables Automated Outstanding Training Reminders when assigning Training Admin will enable or disable this reminder when creating an assignment.* If enabled, this notification is sent out weekly/bi-weekly (or not at all) on the weekday (Monday-Friday) of the Sponsor Admin's choice based on their Notifications settings in the "settings" tab. If there's a "New Events Available" notification and an "Outstanding Training Reminder" set for the same day, then a single "New Events Available" notification will be sent that includes both the new training and any existing incomplete assignments. *This set by default based on the global Automated Training Notifications preferences the Sponsor Admin has set in the tenant settings. I.e., Sponsor Admins with the global Automated Training Notifications enabled will see this option enabled by default when they assign training to their learners. | Email preview | Learner *All learners who have incomplete assignments get these reminders, even if the due date has passed. | Course & Resources | Learner Dashboard | ✅ |
| New Events Available | Notifications are sent on a regular cadence when Sponsor Admin enables Events Available Notification and there is at least 1 discoverable event. If enabled, this notification is sent on Mondays at 12pm in the learner's local time zone. The Sponsor Admin can determine whether it should be sent on a weekly, bi-weekly, or monthly basis. This notification will highlight up to 3 events in the email based on the following logic: - Only show events that are available for the learner to self register for, - Use the same sort logic that the upcoming events tab of the learning center uses, - Grab the top three events and put them in the email. If there's a "new events available" notification and an "outstanding training reminder" set for the same day, only the "new events available" notification will be sent. However this notification will include both the new training and any existing incomplete assignments. | Email preview | Learner | Events | Events page for all upcoming events | ✅ |
| Missed Membership Event | A learner misses a membership event that they registered to attend. This notification is sent at 7am ET on the day after the event that the learner missed. For events that take place on Friday (or Sat or Sun, depending on timezone), the learner will receive this notification on Monday. This notification is only sent to learners who have an active registration at the time of the event. If they delete their registration prior to the event, they will receive the 'De-register for membership event' email instead. | Email preview | Learner | Events | Event page for a specific event | ❌ |
| De-register for membership event | A learner deletes their registration for a membership event. This notification is sent at 7am ET on the day after the event that the learner de-registered for. For events that take place on Friday (or Sat or Sun, depending on timezone), the learner will receive this notification on Monday. This notification is only sent to learners who deleted their registration. If the learner simply misses the event, they will receive the 'Missed membership event' email instead. IF a learner already has another registration for an upcoming event of the same topic, THEN they will not receive this email. | Email preview | Learner | Events | Event page for a specific event | ❌ |
| Upcoming Team Training | A learner has an upcoming Team Training event in 1 day. This notification is sent at 7am ET the day before the scheduled team training event that the learner is registered for. For events that take place on Monday (or Sat or Sun, depending on timezone), the learner will receive this notification on Friday. | Email preview | Learner | Events | N/A | ❌ |
What is the difference in the content for the Email vs. Slack notifications?
None. In cases where a notification can be sent via Slack, the content and copy is the same as the email.
Note: Slack notifications will only be sent IF the Sponsor Admin has previously set up that integration in settings.
User notifications can be suppressed within your account upon request. Emails related to password reset, authentication related, and account creation do not get blocked.